If that does not solve the issue, we will need to further investigate what is happening on that machine. In the meantime, you can check out this official KB from Microsoft that might help solve it: Our team is currently working on solving this situation with the out of memory error. ![]() On Mon, at 11:17 PM Bitdefender Enterprise Support Team wrote: I would request that you please view this community forum I don't have resources to carry out your testing procedures since I know the problem is with your software and others have no doubt complied with your requests to "find the Bitdefender module that might be causing this issue" I will wait for your team to solve this problem for potentially thousands of other clients. What I would like to see - an update to the client which addresses memory conflict issues caused by On-access Scanning and Advanced Threat Control modules causing. It's quite incomprehensible that fee paying customers with hundreds of endpoints are left high and dry by the lack of solutions. With all due respect Mike -your responses do nothing to address our collective issue which still appears to be unanswered and unresolved. > I see that you've already contacted Support, can you leave here the ticket number so we can follow-up on it? > Support for Enterprise is (yet) limited in the Community, as posted there, but we'll try anyway to help as much as we can. That post was in a Category which we archived, hence the imposibility of posting anymore. Thanks for reposting here, I will leave it active and merge the two. Issue still exists.īitdefender needs to be aware of this issue and fix it! Disabling vital AV modules is not the solution to this issue!Ģ0220111 02:01:39.3990 SendData error - 4 Exception = System.OutOfMemoryException: Exception of type 'System.OutOfMemoryException' was thrown.Īt .(Object value, ProtoWriter dest)Īt (Int32 key, Object value, ProtoWriter dest)Īt (ProtoWriter writer, Object value)Īt (Stream dest, Object value, SerializationContext context)Īt (Stream destination, T instance)Īt ()Īt (Stream s, Base p) I even upgraded the RAM on many terminals. I had spent a great deal of time checking what the issue was. NET SQL Framework based Windows applications. Ever since 1st January (when the Bitdefender client was updated) we continuously get errors with our. We run many terminals with Bitdefender installed on them. Please keep this thread alive, along with updates, and if anyone wants the provided troubleshooting steps provided by my support ticket, happy to pass along, or post upon request. This is only impacting approx a dozen endpoints currently, out of 100s so not sure how time consuming the troubleshooting process will be if we just stick with the product and the proces. Have an open support ticket, but all that is recommended is to disable all modules and enable one by one, which is crippling to the end client, and quite intermittent.įor now we will rip out Bitdefender at that location, and push out an alternative product to see if the problem is resolved, and let Bitdfender work out their issues before we move back over. We ripped out Bitdefender and the problems went away, and just redeployed, even with all the scan modules disabled, came back to haunt the client. ![]() Only client it is currently impacting uses Fujitsu Scanners to scan to a DMS system, which was coincidentally updated around the same time. ![]() We have many 100's of agents deployed, and this all started around the recent software upgrade rollout. So essentially for now, just seeking to know if there has been any general issues going on with any changes and/or updates to the Bit Defender software that may relate to experiencing this Out Of Memory issue for a Windows Desktop application. So the customers I have contact with use a different IT support service agent managing the Bit Defender software for them. The Bit Defender appears to be the centrally managed version which is looked after by multiple IT service agents. Now I understand this information is circumstantial, but every customer that has called, with the exact same memory usage errors, are all running Bit Defender and the issue started around the same time, which was around 2 weeks ago. When we access the system with the problem happening, we find that the memory usage of the PC is quite high, on the occasions I have seen it is 80%-90% in use, and the most memory is being used by a Bit Defender process. Over the past week or 2, I have had some a number of customers calling in where a custom program they use (a Windows Desktop application) is crashing displaying an Out Of Memory Error. If the following is a problem with Bit Defender, then hoping there might be something that someone may be able to suggest. I do not have much information just yet, so apologies for some of the detail lacking here. Some advice out here to see if I can start to get some suggestions.
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